The Comic

FAQ

Ingredients and safety
How to serve it
Online orders and delivery
Retail stockists
All about BeerDog

Ingredients and safety
1. What’s in BeerDog’s Bitter?
  Not exactly 7 secret herbs and spices, but we’re still keeping our recipe under wraps. But since you asked nicely, ingredients include a premium 100% beef stock, malted barley and filtered water. There are no artificial flavours, additives or preservatives.
2. Is it safe for my dog?
  We’ve spent hours, days, weeks, and months perfecting a recipe that’s completely safe for dogs. Unlike “human beer” which is generally alcoholic, BeerDog’s Bitter is alcohol free and doesn’t contain hops which can be toxic to dogs. It’s carbonated to a low (safe) level to give that real-beer experience when the bottle’s opened – but low enough to avoid bloat in dogs when its consumed in moderation. BeerDog’s Bitter is all natural and free from preservatives.
3. What about salt?
  BeerDog’s Bitter contains just under the general sodium levels used in many dog foods (0.06%). And even though we humans get stressed about too much sodium in our diets (like high blood pressure), there’s no clear evidence that sodium has a negative effect in dogs. Excess sodium doesn’t really occur in pets as it’s filtered through the kidneys and excreted in the urine, so long as the dog has access to acceptable levels of hydration.
4. Are there any health benefits?
  Not really… like human craft beer, we’ve developed BeerDog’s Bitter purely for enjoyment. Whoever grabbed a 6-pack with the idea in mind of improving eyesight or eliminating dandruff? But having said that
  - It’s an alternative to their regular water as a hydration source, especially important on hot days
  - Malt barley is a natural sweetener that’s high in B-Vitamins
  - Frozen in small ice-cube trays, it’s a great way to help puppies cut their new teeth
5. How much BeerDog’s Bitter can my dog drink?
  Everything in moderation. We recommend limiting small / medium dogs to half a BeerDog’s Bitter per day; and medium / large dogs to a full bottle per day. It should be served as a supplement, not a replacement, to their regular drinking water.
6. Can I drink it?
  Bingo… you’ve asked the most popular question we get – strangely! Every ingredient used in BeerDog’s Bitter, and the manufacturing process, is of human-grade. Why you’d want to drink it, we won’t ask!
How to Serve BeerDog’s Bitter
1. Does it need to be refrigerated?
  No, it’s up to your dog how he or she likes their beer. But we all know, there’s nothing better than a coldie on a hot day to refresh the senses.
  However, while most big dogs will drink a full bottle in one go, if your dog only drinks part of a bottle, you should put it in the fridge once it’s opened.
2. How long will it last after I open it?
  As long as it’s in the fridge, you’re good to keep using it for up to 3 days. Probably longer, but we want your dog to have the freshest beer experience they can.
3. What should my dog drink it from?
  Only the most sophisticated of dogs will be able to drink from the bottle – our packaging is more about the real-beer experience than as a consumption method. We recommend pouring BeerDog’s Bitter into a saucer or drinking bowl.
4. Any serving tips?
  - Make sure the bowl you use is different to your dog’s regular water or food bowl, so they get to know the difference.
  - Serve away from their regular dining area and outside of meal times – ideally when you’re relaxing with a drink of your own
  - Don’t serve over dry food; it’ll only mix up the flavours and turn to mush (when was the last time you poured beer over your hot chips as a treat?)
  - Try freezing into ice-cube trays for extra hot days, or to soothe puppies’ gums when they’re teething.
  - Don’t serve it at regular meal times or instead of food – think like a human and serve as a refreshment after exercise, on a hot day, or as an in-between-meals drink.
  - Don’t shake it up, but tip it up gently before pouring to release the flavour.
5. What’s the sediment on the bottom?
  Like any hearty-flavoured beer, some of the ingredients will settle after bottling. We recommend tipping the bottle gently (not shaking the shit out of it) before you serve it, to release the finer sediment into the brew.
Online Orders and Delivery
1. Is it here yet, is it here yet?
  Once you’ve placed your online order, allow up to 10 business days for Fastway or Australia Post to deliver it.
2. It didn’t arrive!
  If for some reason your parcel doesn’t arrive within 10 days, drop us an email, including your “Order Number” (which we sent you via email the day you placed your order). We’ll then look into the delay and find out where your BeerDog’s Bitter is at.
3. How is it delivered?
  Securely boxed up and delivered to your nominated address by Fastway Couriers or Australia Post. If you’re not home when they visit, they may leave a card asking you to pick the box up at your nearest Post Office.
4. Why is the Postage & Packing so bloody expensive?
  The size and weight of a parcel dictates the postage cost. We’ve kept it to a bare minimum, but unfortunately it still adds significantly to the cost of your order. You’re charged hard costs only; there are no labour costs included in your Postage & Packing contribution.
  Avoid Postage & Packing costs in future by helping us get retail distribution. Speak to your local pet-store or bottle shop about becoming a retail stockist.
5. Can I order a different quantity?
  To keep things simple in our online order form and get cost-effective “flat rate” postage, we’re only selling in 2-packs or 4-packs at the moment. You can order any quantity you like so long as it can be made up using 2’s and 4’s – so for example, to order 6 x BeerDog’s Bitters, select 1 x 2-pack and 1 x 4-pack in your order form.
6. What happens if my order is damaged when it arrives?
  Please let us know if for some reason your beers aren’t in a usable condition when they arrive. You must get in touch by emailing [email protected], with your tracking number, within 7 days of your order being delivered. A full refund, including Postage & Handling costs, or replacement beers will be provided once we’ve determined that the issue is our responsibility. We may ask for evidence of the issue (eg. a photo if the bottle is broken) or return of the goods to be able to judge whether refund or replacement is required.
7. I live outside Australia and my dog wants a BeerDog’s Bitter
  For simplicity, our online shop’s only set-up at the moment for Australian customers… but we want the whole world to get their paws on a BeerDog’s Bitter. Send us an email and we’ll do our best to get your dog a beer. Make sure to include your name and full postal address so we can work it out for you
Retail Stockists
1. Is BeerDog’s Bitter available in shops?
  We’re currently talking to stores all over Australia about stocking our beer – which means you can buy directly and avoid the time delay & costs associated with online orders.
2. Where can I buy it?
  OK – so it varies all the time, but some of our faves are back again for the Summer of 17/18 and we’ve got some newbies. Here they are, but make sure to ring them before heading over to see if they’re still good for a coldie:
  - Petfood Plus, Roselands, NSW
  - BayBreeze Cafe, Sans Souci, NSW
  - Family Pets, Penrith, NSW
  - Collector Hotel, Parramatta, NSW
  - Molly & Me Dog Barkery, Dapto, NSW
  - Hops and Vine, Hall, ACT
  - Hope Island Bottleshop, Hope Island, QLD
  - Peticular, Peregian Beach, QLD
  - Otway Estate, home of Prickly Moses Brewery, Barongarook, VIC
  - Doghouse Cafe, Collingwood, VIC
  - Wally’s Dog Cafe, Bendigo, VIC
  - Mash Brewing, Bunbury, WA
  - Pet Cafe, Woodville West, SA
  - Doggie Deli, Whyalla, SA
3. I have a store/work at a store, I want to stock BeerDog’s Bitter
  Smart move! Drop us a line including your name, your store name, store location/s and contact details. We’ll give you a call to discuss setting you up as a retail stockist.
All about BeerDog

Name:	BeerDog (also known as Vinyl)
Claim to fame:	World’s first “beeronic” dog
Breed:	Pug
Age:	Prefer not to say
Occupation:	Crimefighter
Employer:	OBI (Office of Beer Intelligence)
Current Deployment:	Confidential
Human:	Big Jim
Specialty:	Stealth and power through “beeronic” technology Intelligence and wit (genetic)
Why the ‘Fro?:	Why not?
What are “beeronics”?	The next generation of bionic technology, but fuelled entirely using beer. They allow the rebuilding of live body parts with magnified function such as eye sight, speed and strength.
BeerDog’s Background:	Vinyl was injured in freak brewery accident, sustaining horrific burns and injuries to over 80% of his body. Hearing of his plight and based on his successful career as head brewery guard, OBI launched a top secret mission to rebuild Vinyl using their experimental “beeronic” technology.
Where can I find out more?	BeerDog’s missions and deployments, whilst highly confidential, will eventually be told through his comic. You can read some of them here.

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Our Commitment: when it comes to protecting your privacy, we’re like a dog with a bone!

When you deal with us at BeerDog’s Brewhouse, we’re committed to respecting and protecting your privacy. Under law, your rights to privacy are also protected. The National Privacy Principles, the Privacy Act and general law place strict requirements on us to treat certain information collected as confidential.

Our website’s set up so you can visit BeerDog’s Brewhouse without revealing any personal information. Only once you choose to purchase from us, do we collect personally identifiable information (info by which you can be identified), but you can be assured that it will only ever be used to support your contact with BeerDog’s Brewhouse.

The Stuff we Collect

BeerDog’s Brewhouse collects two types of information.

1. Anonymous information, like how many people visited our site today, or how many clicks on this Privacy Policy link. We don’t know their names or where they live, we just aggregate this information for research purposes – to analyse trends, gather broad demographic information about our visitors, and to find out which parts of our site are popular or not. Examples of anonymous info we collect include: which web pages you visit on our site, your browser type, your Internet IP address, the date and time you visited, and how long you stayed on our site. IP addresses are not linked to personally identifiable information.

2. Personal information, by which we can identify you. This info is collected when you use our online ordering and payment pages. It includes contact information (like name, email and delivery address) and financial account information (like Paypal details). We use it to process your order, your payment and delivery. If we have trouble processing your order, we’ll use the contact details you supplied to get in touch with you. From time to time we may also provide you with relevant information about BeerDog’s Brewhouse, and notify you of products and special offers that may be of interest to you.

We’re Caring about our Sharing

BeerDog’s Brewhouse uses Paypal Australia and Australia Post for processing and delivery of all orders made on our website. Our systems share personal information only to process orders. Our affiliates do not retain, share, store or use personally identifiable information for any secondary purposes. Apart from processing your order, we do not sell, share, rent, or disclose any personally identifiable information to any other party. Personal information collected online will only be disclosed within our company for marketing purposes.

News from the Brewhouse

At BeerDog’s Brewhouse we like to keep in touch – but only if you want to hear from us. If you prefer not to receive our exciting updates and promotional offers, please let us know by clicking on the unsubscribe link at the bottom of any of our communications.

Information Overload

Any information that we no longer require is destroyed securely. An exception to this may be if we keep the information for data analysis, but if we do, it will be retained in a form that doesn’t allow you to be identified from that information.

Outside the Brewhouse

Sometimes our website may contain links to other sites. Please be aware that BeerDog’s Brewhouse is not responsible for the privacy practices of any other websites and you should read their privacy statements when you visit.

Security that’s tougher than a Guard Dog

Any personal information you provide is encrypted and protected by our secure SSL server. We might, on occasions, use this information to notify you of important changes to our site but we will not disclose your personal information to any third party organisations or individuals without your consent (other than those suppliers involved in delivering your order), or if we’re requested to do so by a law enforcement agency in relation to a suspected breach of any law.

By using the www.beerdogsbrewhouse.com or www.beerdogsbrewhouse.com.au site, you are consenting to the collection of information by BeerDog’s Brewhouse. Any changes to our policies will be communicated by updating this page of our website.

Privacy Rights

BeerDog’s Brewhouse is a brand of Mink Coat Media. If you believe we’ve breached your privacy rights in any way, or you want to discuss our privacy policy, please contact us in writing at BeerDog’s Brewhouse, c/o Mink Coat Media, PO Box 2148 Marrickville South NSW 2204 or email [email protected]

Copyright

Unless otherwise indicated, copyright in the information on this website is owned by Mink Coat Media. All rights reserved. Except for the purpose of a bona fide use of this site or as otherwise permitted by the Cth. Copyright Act 1968, this site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by Mink Coat Media.

Shipping & Handling

Just because we’re top dogs, we’re offering $10 Flat Shipping Rates on 2 & 4 packs Australia wide. Available for a while yet.

STANDARD DELIVERY PRICING … Based on Fastway couriers (Australia Post as a fallback):

Per 2-pack $12.50
Per 4-pack $14.50

12-Pack – Sydney Metro only Flat-rate delivery fee $10 per 12-Pack.

Delivery price includes packaging like box ‘n bubble wrap. Everything is charged at cost to keep the price to you as low as possible.

How to get it cheaper? Ask your local pet store, bottlo, pet-friendly cafe or servo to become a stockist – that way you can drop by and pick it up, and avoid the cost of shipping

Sydney Metro only

12-Pack – Sydney Metro only
Flat-rate delivery fee $7 per 12-Pack.

Sydney Metro Coverage
Inner City 2000-2016
Eastern Suburbs 2017-2036
Inner West 2037-2050
North Shore 2060-2090
Northern Beaches 2092-2107
Gladesville/Ryde/Eastwood 2110-2126
Western Suburbs 2127-2148
Parramatta and Hills District 2150-2159
South Western Suburbs 2160-2214
St George area 2216-2227
Sutherland Shire 2228-2234
Macarthur region 2560-2570
Outer West 2745-2770

Injured in a freak brewery accident…

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